{"id":11068,"date":"2025-10-23T08:41:35","date_gmt":"2025-10-23T03:41:35","guid":{"rendered":"https:\/\/istemolchi-info.uz\/?p=11068"},"modified":"2025-10-23T08:41:35","modified_gmt":"2025-10-23T03:41:35","slug":"xodim-uzr-soragani-sababli-istemolchi-arizasini-qaytarib-oldi","status":"publish","type":"post","link":"https:\/\/istemolchi-info.uz\/ru\/archives\/11068","title":{"rendered":"Xodim uzr so\u2018ragani sababli iste&#8217;molchi arizasini qaytarib oldi"},"content":{"rendered":"<h4>Bugungi kunda bank muassasalarida mijozlar bilan ishlash borasida sezilarli o\u2018zgarishlar amalga oshirildi. Ko\u2018plab xizmat turlari raqamlashtirilishi ortidan banklardagi uzoq navbatda turishlar va boshqa shu kabi ko\u2018ngilsiz holatlar kamaydi. Har bir bank muassasasi &#171;Mijoz bank uchun emas, bank mijoz uchun&#187; tamoyiliga amal qilgan holda ish yuritishga intilayotgani, mijozlarga xizmat ko\u2018rsatish yuzasidan o\u2018ziga xos siyosati va standartlarini ishlab chiqqanligi ham sir emas. Lekin xodim ham insonligini, o\u2018rni kelganda mijozga bilib yoki bilmasdan qo\u2018pollikka yo\u2018l qo\u2018yib qo\u2018yishi mumkinligini ham unutmaslik kerak.<\/h4>\n<p>Shunday holatlardan biri Marg\u2018ilon shahridagi bank muasasalaridan birida yuz bergan va xodimning qo\u2018pol muomalasidan ranjigan iste&#8217;molchi Z.Yo. Federatsiyaning 1091 qisqa raqamli ishonch telefoniga murojaat qoldirgan.<\/p>\n<p>Murojaatni shahar Iste&#8217;molchilar huquqlarini himoya qilish jamiyati mutaxassislari tomonidan murojaat egasi ishtirokida o\u2018rganilishi ishlariga bank muassasasi rahbar va mas&#8217;ul xodimlari yaqindan hamkorlik qildilar. Muassasa xodimi M.O. boshqa mijozning ishini to\u2018liq nihoyasiga yetkazmasidan turib ikkinchi mijoz to\u2018lov qilishga shoshilgani holatida qo\u2018pollik bilan javob qaytarib yuborganligini tan oldi va ushbu holat uchun iste&#8217;molchi Z.Yo. dan uzr so\u2018radi. Uning murojaatiga bank muassasi ma&#8217;muriyatining ijobiy munosabatini va xodimning uzrini yetarli deb hisoblagan iste&#8217;molchi o\u2018rganish ishlaridan qoniqish hosil qilganligini va murojaat o\u2018rganilishini to\u2018xtatishni so\u2018rab qarshi ariza yozib berdi.<\/p>\n<p><strong>Saidxon Xapizov,<\/strong><br \/>\n<em>jamiyat mutaxassisi.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Bugungi kunda bank muassasalarida mijozlar bilan ishlash borasida sezilarli o\u2018zgarishlar amalga oshirildi. Ko\u2018plab xizmat turlari raqamlashtirilishi ortidan banklardagi uzoq navbatda turishlar va boshqa shu kabi ko\u2018ngilsiz holatlar kamaydi. Har bir bank muassasasi &#171;Mijoz bank uchun emas, bank mijoz uchun&#187; tamoyiliga amal qilgan holda ish yuritishga intilayotgani, mijozlarga xizmat ko\u2018rsatish yuzasidan o\u2018ziga xos siyosati va standartlarini [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":11069,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-11068","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-1"],"translation":{"provider":"WPGlobus","version":"2.12.2","language":"ru","enabled_languages":["uz","ki","ru"],"languages":{"uz":{"title":true,"content":true,"excerpt":false},"ki":{"title":true,"content":true,"excerpt":false},"ru":{"title":false,"content":false,"excerpt":false}}},"views":18,"_links":{"self":[{"href":"https:\/\/istemolchi-info.uz\/ru\/wp-json\/wp\/v2\/posts\/11068"}],"collection":[{"href":"https:\/\/istemolchi-info.uz\/ru\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/istemolchi-info.uz\/ru\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/istemolchi-info.uz\/ru\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/istemolchi-info.uz\/ru\/wp-json\/wp\/v2\/comments?post=11068"}],"version-history":[{"count":2,"href":"https:\/\/istemolchi-info.uz\/ru\/wp-json\/wp\/v2\/posts\/11068\/revisions"}],"predecessor-version":[{"id":11071,"href":"https:\/\/istemolchi-info.uz\/ru\/wp-json\/wp\/v2\/posts\/11068\/revisions\/11071"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/istemolchi-info.uz\/ru\/wp-json\/wp\/v2\/media\/11069"}],"wp:attachment":[{"href":"https:\/\/istemolchi-info.uz\/ru\/wp-json\/wp\/v2\/media?parent=11068"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/istemolchi-info.uz\/ru\/wp-json\/wp\/v2\/categories?post=11068"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/istemolchi-info.uz\/ru\/wp-json\/wp\/v2\/tags?post=11068"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}