{"id":12110,"date":"2026-04-30T17:22:54","date_gmt":"2026-04-30T12:22:54","guid":{"rendered":"https:\/\/istemolchi-info.uz\/?p=12110"},"modified":"2026-04-30T17:22:54","modified_gmt":"2026-04-30T12:22:54","slug":"nuqsonli-tovar-boyicha-murojaat-istemolchi-manfaati-toliq-taminlandi","status":"publish","type":"post","link":"https:\/\/istemolchi-info.uz\/ru\/archives\/12110","title":{"rendered":"Nuqsonli tovar bo\u2018yicha murojaat: iste&#8217;molchi manfaati to\u2018liq ta&#8217;minlandi"},"content":{"rendered":"<h4>Farg\u2018ona viloyati Dang\u2018ara tumanida yashovchi fuqaro R.Q. tomonidan xarid qilingan maishiy texnika sifati bo\u2018yicha murojaat kelib tushdi. Mazkur murojaat O\u2018zbekiston iste&#8217;molchilar huquqlarini himoya qilish jamiyatlari federatsiyasining 1091 ishonch telefoni orqali qabul qilinib, amaldagi qonunchilik asosida o\u2018rganib chiqildi.<\/h4>\n<p>Iste&#8217;molchiga ko\u2018ra, u 2026 yilning 12 aprel kunida \u201cARKON\u201d kredit savdo do\u2018konidan Samsung A26 rusumli mobil telefonni 4 500 000 so\u2018mga xarid qilgan bo\u2018lib, 1 500 000 so\u2018mni dastlabki to\u2018lov sifatida amalga oshirgan. Biroq qisqa muddatdan so\u2018ng telefondan foydalanish jarayonida uning ekranida nuqsonlar, ya&#8217;ni mobil qurilmani o\u2018z-o\u2018zidan ishlamay qolish holatlari kuzatilgan.<\/p>\n<p>Murojaat asosida o\u2018tkazilgan o\u2018rganish jarayonida iste&#8217;molchi tomonidan kredit muassasasi va sotuvchiga murojaat qilingani, biroq dastlab unga servisga xizmatiga murojaat qilish tavsiya etilgani ma&#8217;lum bo\u2018ldi. Servis markazida o\u2018tkazilgan tekshiruvlar natijasida esa qurilmada zavod nuqsoni (brak) mavjudligi aniqlangan.<\/p>\n<p>Shundan so\u2018ng mutasaddi tashkilot mutaxassislari tomonidan sotuvchi va kredit tashkiloti vakillari ishtirokida tushuntirish ishlari olib borildi. Iste&#8217;molchilar huquqlarini himoya qilish to\u2018g\u2018risidagi qonun talablariga muvofiq, nuqsonli tovar bo\u2018yicha iste&#8217;molchining huquqlari, jumladan, tovarni almashtirish yoki shartnomani bekor qilish va to\u2018langan mablag\u2018ni qaytarish huquqi tushuntirildi.<\/p>\n<p>O\u2018rganish natijalariga ko\u2018ra, sotuvchi tomonidan iste&#8217;molchining talabi qanoatlantirilib, telefon uchun to\u2018langan 1 500 000 so\u2018m mablag\u2018 to\u2018liq qaytarib berildi hamda tuzilgan shartnoma bekor qilindi. Shuning bilan birgalikda, murojaatchiga qonunchilikda belgilangan tartibda o\u2018z huquqlarini himoya qilish mexanizmlari yuzasidan huquqiy tushuntirishlar berildi.<\/p>\n<p>Bu kabi holatlar iste&#8217;molchilar huquqlarini himoya qilish tizimi samarali ishlayotganini, fuqarolar murojaatlari o\u2018z vaqtida ko\u2018rib chiqilib, qonuniy asosda ijobiy hal etilayotganini ko\u2018rsatadi. Eng muhimi, iste&#8217;molchi manfaati ta&#8217;minlanib, adolatli yechimga erishilganidir.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Farg\u2018ona viloyati Dang\u2018ara tumanida yashovchi fuqaro R.Q. tomonidan xarid qilingan maishiy texnika sifati bo\u2018yicha murojaat kelib tushdi. Mazkur murojaat O\u2018zbekiston iste&#8217;molchilar huquqlarini himoya qilish jamiyatlari federatsiyasining 1091 ishonch telefoni orqali qabul qilinib, amaldagi qonunchilik asosida o\u2018rganib chiqildi. Iste&#8217;molchiga ko\u2018ra, u 2026 yilning 12 aprel kunida \u201cARKON\u201d kredit savdo do\u2018konidan Samsung A26 rusumli mobil telefonni 4 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":12112,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-12110","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-1"],"translation":{"provider":"WPGlobus","version":"2.12.2","language":"ru","enabled_languages":["uz","ki","ru"],"languages":{"uz":{"title":true,"content":true,"excerpt":false},"ki":{"title":true,"content":true,"excerpt":false},"ru":{"title":false,"content":false,"excerpt":false}}},"views":3,"_links":{"self":[{"href":"https:\/\/istemolchi-info.uz\/ru\/wp-json\/wp\/v2\/posts\/12110"}],"collection":[{"href":"https:\/\/istemolchi-info.uz\/ru\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/istemolchi-info.uz\/ru\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/istemolchi-info.uz\/ru\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/istemolchi-info.uz\/ru\/wp-json\/wp\/v2\/comments?post=12110"}],"version-history":[{"count":2,"href":"https:\/\/istemolchi-info.uz\/ru\/wp-json\/wp\/v2\/posts\/12110\/revisions"}],"predecessor-version":[{"id":12113,"href":"https:\/\/istemolchi-info.uz\/ru\/wp-json\/wp\/v2\/posts\/12110\/revisions\/12113"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/istemolchi-info.uz\/ru\/wp-json\/wp\/v2\/media\/12112"}],"wp:attachment":[{"href":"https:\/\/istemolchi-info.uz\/ru\/wp-json\/wp\/v2\/media?parent=12110"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/istemolchi-info.uz\/ru\/wp-json\/wp\/v2\/categories?post=12110"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/istemolchi-info.uz\/ru\/wp-json\/wp\/v2\/tags?post=12110"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}