Bu savolning javobi nafaqat qulaylik, balki iste\u2019mol\u00e7i huquqlarini himoya qili\u015f u\u00e7un ham muhim. \u00c7unki qutidan buyurtma qilinganidan bo\u015fqa rangdagi telefon, not\u00f6\u011fri \u00f6l\u00e7amdagi kiyim, komplektsiz mai\u015fiy texnika yoki umuman i\u015flamaydigan mahsulot \u00e7iqi\u015fi mumkin.<\/p>\n
Eng muhim qoida: tovarni qabul qilib oli\u015f \u00e7o\u011fida uni tek\u015firi\u015f imkoniyatidan foydalaning. Muammo aniqlansa, uni darhol qayd eting va dalillarni saqlang.<\/strong><\/p>\n Qonun nima deydi?<\/strong><\/p>\n \u00d6zbekiston Respublikasining \u00abElektron tijorat t\u00f6\u011frisida\u00bbgi Qonuni 26-moddasida tovar namunasi yoki tavsifi b\u00f6yi\u00e7a sotilganda sotuv\u00e7i xaridorga \u015fu namuna va tavsifga muvofiq tovarni taqdim eti\u015fi, \u015funingdek tovarni qabul qilib oli\u015f \u00e7o\u011fida uning butligini, yaroqliligini va iste\u2019mol xususiyatlari t\u00f6liq saqlanganligini tek\u015firi\u015f imkoniyatini beri\u015fi \u015fartligi belgilangan.<\/p>\n Demak, onlayn buyurtma berilgani xaridor tovarni tek\u015firmasdan qabul qilib oli\u015fi kerakligini anglatmaydi. Aksin\u00e7a, tovarni buyurtma ma\u2019lumotlariga soli\u015ftiri\u015f, butligi va ta\u015fqi holatini k\u00f6zdan ke\u00e7iri\u015f muhim.<\/p>\n \u015eu bilan birga, qonunda har bir onlayn xaridor qutini faqat kuryerning k\u00f6z \u00f6ngida yoki faqat olib keti\u015f punktida o\u00e7i\u015fi \u015fart, degan umumiy talab belgilanmagan. \u015eu sababli \u00abqonuniy jihatdan qutini faqat kuryer oldida o\u00e7i\u015f mumkin\u00bb deb qat\u2019iy ayti\u015f t\u00f6\u011fri emas.<\/p>\n Biroq amaliyotda eng xavfsiz y\u00f6l \u2014 tovarni olib keti\u015f punktida yoki kuryer hali ketmasidan oldin tek\u015firi\u015f. Bu kam\u00e7ilik aniqlanganda uning qaysi paytda mavjud b\u00f6lganini qayd eti\u015f va yetkazib beri\u015f jarayoniga oid dalillarni saqla\u015fni osonla\u015ftiradi.<\/p>\n J\u00f6natma qutisini qayerda o\u00e7gan ma\u2019qul?<\/strong><\/p>\n 1. Olib keti\u015f punktida<\/strong><\/p>\n Agar buyurtmani marketpleysning olib keti\u015f punktidan olayotgan b\u00f6lsangiz, imkoniyat mavjud b\u00f6lganda qutini \u015fu yerning \u00f6zida o\u00e7ib, tovarni tek\u015firing.<\/p>\n Quyidagilarga e\u2019tibor bering:<\/p>\n — quti ezilmagan, yirtilmagan yoki namlanmaganmi;<\/em> Kam\u00e7ilik aniqlansa, uni xodimga k\u00f6rsating va holatni foto yoki video orqali qayd eting. Muammo hal etilmagun\u00e7a, tovarni qabul qili\u015fni tasdiqlov\u00e7i elektron belgilar yoki hujjatlarga nimani tasdiqlayotganingizni tu\u015funib, ehtiyotkorlik bilan munosabatda b\u00f6ling.<\/p>\n 2. Kuryerdan qabul qilayotganda<\/strong><\/p>\n Kuryer buyurtmani olib kelganda, avval qadoqning ta\u015fqi holatini k\u00f6zdan ke\u00e7iring. Agar quti ezilgan, yirtilgan yoki o\u00e7ilganga \u00f6x\u015fasa, buni darhol qayd eting.<\/p>\n Imkon b\u00f6lsa, qutini kuryer hali joyida turganida o\u00e7ib, tovarni buyurtma ma\u2019lumotlariga soli\u015ftiring. Agar kuryerning i\u015f tartibi yoki yetkazib beri\u015f \u015fartlari tek\u015firi\u015fni \u00e7eklasa, marketpleysning qoidalarini aniqla\u015ftiring va muammo b\u00f6lsa, uni darhol platforma hamda sotuv\u00e7iga yozma ravi\u015fda bildiring.<\/p>\n 3. Uyda o\u00e7i\u015fga t\u00f6\u011fri kelsa<\/strong><\/p>\n Ba\u2019zan xaridor qutini uyga olib borib o\u00e7adi. Bunday holatning \u00f6zi iste\u2019mol\u00e7i huquqlarini avtomatik ravi\u015fda bekor qilmaydi. \u00d6zbekiston Respublikasining \u00abElektron tijorat t\u00f6\u011frisida\u00bbgi Qonunining 26-moddasida tovarni k\u00f6zdan ke\u00e7iri\u015f va tek\u015firi\u015f u\u00e7un \u00f6rovini o\u00e7i\u015f sababli tovar qiymatining pasayi\u015fi, agar bu xaridorning aybisiz yuz bergan b\u00f6lsa, \u015fartnomani bekor qili\u015f huquqidan mahrum etmasligi belgilangan.<\/p>\n \u015eunga qaramay, tovarni imkon qadar tezroq tek\u015firing. Qutini o\u00e7i\u015f jarayonini videoga oli\u015f, qadoqni va uning i\u00e7idagi himoya materiallarini saqla\u015f keyin\u00e7alik yuzaga keli\u015fi mumkin b\u00f6lgan nizoda foydali dalil b\u00f6ladi.<\/p>\n Tovarni olganda nimalarni tek\u015firi\u015f kerak?<\/strong><\/p>\n Qutini o\u00e7i\u015fning \u00f6zi yetarli emas. Tovarni buyurtma sahifasidagi ma\u2019lumotlar bilan soli\u015ftiri\u015f kerak.<\/p>\n Rang va model.<\/strong> Masalan, siz qora rangli, 256 GB xotirali, X modelidagi telefon buyurtma qildingiz. Ammo qutidan k\u00f6k rangli, 128 GB xotirali, Y modelidagi telefon \u00e7iqdi. Bunday holatda tovar buyurtma tavsifiga mos kelmayotganini qayd eting.<\/p>\n \u00d6l\u00e7am va xususiyatlar.<\/strong> Kiyim-ke\u00e7ak, poyabzal va bo\u015fqa tovarlarda \u00f6l\u00e7am, model, material yoki buyurtmada k\u00f6rsatilgan bo\u015fqa muhim xususiyatlarni tek\u015firing.<\/p>\n Komplekt va aksessuarlar.<\/strong> Qutida b\u00f6li\u015fi kerak b\u00f6lgan qismlar, kabel, quvvatlagi\u00e7 yoki bo\u015fqa aksessuarlar tovar tavsifida k\u00f6rsatilganiga muvofiqligini aniqlang.<\/p>\n Ta\u015fqi holat.<\/strong> Tovarda tirnali\u015f, yoriq, sini\u015f, ezili\u015f yoki bo\u015fqa nuqsonlar bor-y\u00f6qligini k\u00f6zdan ke\u00e7iring.<\/p>\n I\u015fla\u015f holati.<\/strong> Tovarni tek\u015firi\u015f u\u00e7un zarur b\u00f6lsa, uni i\u015fga tu\u015firib k\u00f6ring. Masalan, telefon yoqiladimi, ekran i\u015flaydimi, mai\u015fiy texnikada k\u00f6rinadigan nuqsonlar bormi? Bunda i\u015flab \u00e7iqaruv\u00e7i k\u00f6rsatmalariga amal qiling va tovarga zarar yetkazi\u015fi mumkin b\u00f6lgan harakatlardan saqlaning.<\/p>\n Bo\u015fqa tovar yoki nuqsonli mahsulot \u00e7iqsa, nima qili\u015f kerak?<\/strong><\/p>\n Bunday vaziyatda \u015fo\u015filib quti va qadoqni ta\u015flab yubormang, tovarni ta\u2019mirla\u015fga urinmang va muammoni o\u011fzaki ayti\u015f bilangina \u00e7eklanmang.<\/p>\n Quyidagi t\u00f6rt qadamni bajaring.<\/p>\n Birin\u00e7i qadam \u2014 foto oling<\/strong>. Tovarning umumiy k\u00f6rini\u015fi, nuqson, qadoqdagi \u015fikast va komplektdagi yeti\u015fmov\u00e7iliklarni aniq tasvirga oling.<\/p>\n Ikkin\u00e7i qadam \u2014 video yozing.<\/strong> Agar telefon yoqilmasa yoki texnika i\u015flamasa, bu holatni xavfsiz tarzda videoda qayd eting. Agar quti \u015fikastlangan b\u00f6lsa, qadoqni ham tasvirga oling.<\/p>\n U\u00e7in\u00e7i qadam \u2014 buyurtma va t\u00f6lov ma\u2019lumotlarini saqlang.<\/strong> Buyurtma sahifasining skrin\u015foti, tovar tavsifi, t\u00f6lov \u00e7eki, sotuv\u00e7i bilan yozi\u015fmalar va yetkazib beri\u015fga oid ma\u2019lumotlarni saqlab q\u00f6ying.<\/p>\n T\u00f6rtin\u00e7i qadam \u2014 sotuv\u00e7iga yozma murojaat qiling<\/strong>. Qanday muammo aniqlanganini tu\u015funtiring, foto-videolarni ilova qiling va talabingizni aniq bayon eting.<\/p>\n Qonunning 26-moddasiga muvofiq, tovar namuna yoki tavsifga mos kelmasa, xaridor uni alma\u015ftiri\u015fni yoki t\u00f6langan pulni qaytari\u015fni talab qili\u015f huquqiga ega. Bu huquqdan foydalani\u015fda tovarning holati, foydalanilgan- foydalanilmagani va qonunda belgilangan bo\u015fqa \u015fartlar ahamiyatga ega.<\/p>\n \u00abBiz faqat yetkazib beramiz\u00bb, deyi\u015fsa-\u00e7i?<\/strong><\/p>\n Kuryer tovarni yetkazib beri\u015f bilan \u015fu\u011fullani\u015fi, marketpleys esa sotuv\u00e7iga savdo maydon\u00e7asini taqdim eti\u015fi mumkin. Ammo bu rollar bir xil emas.<\/p>\n Agar kuryer \u00abBiz faqat yetkazib beramiz\u00bb, desa, vaziyatni faqat \u015fu gap bilan yakunlamang. Buyurtma hujjatlaridan sotuv\u00e7ini aniqlang va unga yozma murojaat qiling. Zarur b\u00f6lsa, marketpleysning q\u00f6llab-quvvatla\u015f xizmatiga ham xabar bering.<\/p>\n Sotuv\u00e7i va yetkazib beri\u015f xizmatining vazifalari \u015fartnoma hamda qonun\u00e7ilikka bo\u011fliq. \u015euning u\u00e7un har qanday holatda faqat kuryerni yoki faqat platformani aybla\u015fdan k\u00f6ra, buyurtmada qaysi ta\u015fkilot sotuv\u00e7i sifatida k\u00f6rsatilganini va muammo qaysi bosqi\u00e7da yuzaga kelganini aniqla\u015f muhim.<\/p>\n Xaridor yodda tuti\u015fi kerak b\u00f6lgan t\u00f6rt qoida<\/strong><\/p>\n 1. QUTINI QABUL QILI\u015eDA O\u00c7ING<\/strong> \u2014 imkoniyat b\u00f6lsa, tovarni olib keti\u015f punktida yoki kuryer keti\u015fidan oldin tek\u015firing.<\/p>\n 2. BUYURTMAGA SOLI\u015eTIRING<\/strong> \u2014 rang, model, \u00f6l\u00e7am, komplekt va ta\u015fqi holatga e\u2019tibor bering.<\/p>\n 3. NUQSONNI FOTO-VIDEOGA OLING<\/strong> \u2014 muammoni aniq va tu\u015funarli qilib qayd eting.<\/p>\n 4. DALILLARNI SAQLANG<\/strong> \u2014 buyurtma skrin\u015foti, \u00e7ek, qadoq va yozi\u015fmalarni \u00f6\u00e7irmang.<\/p>\n Xulosa<\/strong><\/p>\n Onlayn xaridda qutining qayerda o\u00e7ilganidan ham muhimroq jihat \u2014 tovarni \u00f6z vaqtida tek\u015firi\u015f, aniqlangan kam\u00e7ilikni qayd eti\u015f va dalillarni saqla\u015fdir. Olib keti\u015f punktida yoki kuryer hali ketmaganida tek\u015firi\u015f k\u00f6p hollarda qulayroq va xavfsizroq y\u00f6l hisoblanadi. Ammo qutini uyda o\u00e7ganingizning \u00f6zi huquqlaringizdan avtomatik ravi\u015fda mahrum b\u00f6ldingiz, degani emas.<\/p>\n Esda tuting: onlayn buyurtma \u2014 bu faqat t\u00f6lov va yetkazib beri\u015f emas. Siz buyurtma qilgan tovarni oli\u015f va qonun bilan belgilangan huquqlaringizni himoya qili\u015f imkoniyatiga ham egasiz.<\/p>\n Agar iste\u2019mol\u00e7ilik huquqlaringiz buzilgan b\u00f6lsa, dalillarni t\u00f6plang, sotuv\u00e7iga yozma murojaat qiling va huquqiy maslahat oling. \u00d6zbekiston iste\u2019mol\u00e7ilar huquqlarini himoya qili\u015f jamiyatlari federasiyasining 1091 qisqa raqamli i\u015fon\u00e7 telefoni orqali murojaat qoldiri\u015fingiz yoki onlayn \u015faklda murojaat.istemol.uz ga elektron murojaat yubori\u015fingiz ham mumkin.<\/p>\n","protected":false},"excerpt":{"rendered":" Internet orqali telefon, mai\u015fiy texnika, kiyim-ke\u00e7ak yoki bo\u015fqa tovarga buyurtma beri\u015f kundalik hayotimizning oddiy qismiga aylandi. Bir ne\u00e7a daqiqada tovar tanlanadi, t\u00f6lov amalga o\u015firiladi va xaridor yetkazib berili\u015fini kutadi. Ammo buyurtma q\u00f6lga tekkanda muhim savol tu\u011filadi: j\u00f6natma qutisini kuryerning oldida o\u00e7i\u015f kerakmi, olib keti\u015f punktida tek\u015firi\u015f mumkinmi yoki uni uyga olib borib o\u00e7sa ham b\u00f6ladimi? […]<\/p>\n","protected":false},"author":1,"featured_media":13307,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-13306","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-1"],"translation":{"provider":"WPGlobus","version":"2.12.2","language":"ru","enabled_languages":["uz","ki","ru"],"languages":{"uz":{"title":true,"content":true,"excerpt":false},"ki":{"title":true,"content":true,"excerpt":false},"ru":{"title":false,"content":false,"excerpt":false}}},"views":6,"_links":{"self":[{"href":"https:\/\/istemolchi-info.uz\/ru\/wp-json\/wp\/v2\/posts\/13306"}],"collection":[{"href":"https:\/\/istemolchi-info.uz\/ru\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/istemolchi-info.uz\/ru\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/istemolchi-info.uz\/ru\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/istemolchi-info.uz\/ru\/wp-json\/wp\/v2\/comments?post=13306"}],"version-history":[{"count":2,"href":"https:\/\/istemolchi-info.uz\/ru\/wp-json\/wp\/v2\/posts\/13306\/revisions"}],"predecessor-version":[{"id":13309,"href":"https:\/\/istemolchi-info.uz\/ru\/wp-json\/wp\/v2\/posts\/13306\/revisions\/13309"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/istemolchi-info.uz\/ru\/wp-json\/wp\/v2\/media\/13307"}],"wp:attachment":[{"href":"https:\/\/istemolchi-info.uz\/ru\/wp-json\/wp\/v2\/media?parent=13306"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/istemolchi-info.uz\/ru\/wp-json\/wp\/v2\/categories?post=13306"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/istemolchi-info.uz\/ru\/wp-json\/wp\/v2\/tags?post=13306"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
\n— tovarning rangi, modeli va \u00f6l\u00e7ami buyurtmaga mosmi;<\/em>
\n— tovarda tirnali\u015f, sini\u015f yoki bo\u015fqa ta\u015fqi nuqsonlar y\u00f6qmi;<\/em>
\n— komplektda k\u00f6rsatilgan qismlar va aksessuarlar mavjudmi.<\/em><\/p>\n